Draft Strategic Plan 2023-26 Available for Comment
Following audits by the Aged Care Quality and Safety Commission in late 2022, Carino Care’s Homes achieved 3-Years Accreditation.
We have moved quickly to use these positive results as a platform to strive for excellence in 2023 including updating our Strategic Plan for 2023-26.
I would like to share our Draft Strategic Plan with all residents and families and get your input. You can access the Plan on our website: www.carino.care/draft-strategic-plan
The cornerstone of our strategy is: striving to become more Consumer-Centred.
Becoming more consumer-centred means:
Providing care and services that are designed with the consumer and delivered in a way that meets their individual goals, needs and preferences.
Ensuring consumers are placed at the centre of planning, delivering and reviewing their own care.
Ensure that we focus on the consumer in all aspects of governance.
Meeting our regulatory obligations under the Aged Care Act, Aged Care Quality Standards and the Charter of Aged Care Rights in relation to placing consumers at the centre of care.
In developing the draft Strategic Plan, we meet with over 60 residents and family members during Consumer Voice to the Board consultations undertaken in February. In addition we consulted widely across our team including through All Staff Meetings.
The four priority issues raised by residents and families (as outlined in the meeting minutes posted in each Home) included:
Food and dining experience
Consumer consent
Consistency of service delivery
Lifestyle programs & activities
These 4 items form part of our Strategic Programs for April-June 2023 – and we have commenced the rolled-out of actions in all 4 areas immediately.
I am keen to get your feedback on our Plan. If you have any comments, suggestions or questions, please email via: [email protected]
English
Chinese (Simplified)
Greek
Italian
Macedonian